Barry Saiff gives us a look at the reasons organizations outsource technical documentation, how they do it, and what works and what doesn't.

Devon Peroutky shares real-world chatbot use-cases (and details what worked — and what didn't) and tips for adopting your first chatbot.

Scott Abel, The Content Wrangler, has a conversation with Anna N. Schlegel about the changing landscape for women in technology and how we can best support them, understand their realities and the progress made in this space.

Toni Mantych explains how to develop more rigorous and repeatable processes for identifying our audiences and understanding their needs.

Mindfulness coach, Janet Fouts, helps you understand the difference between empathy and compassion and learn how being mindful can help you solve challenges for prospective and existing customers alike.

Peggy Sanchez helps us understand the changes required when moving from the traditional approach to creating unstructured technical documentation to creating structured XML content. You'll leave with a much better understanding of the people side of adopting a component content management system.

Scott Abel provides some closing thoughts and gives away a few prizes.

Join Scott Abel, The Content Wrangler, and Christopher Noessel for a conversation about the potential impact of moving from our tradition of providing content solutions that help people accomplish work toward content solutions that perform work for people.

Angela Browne discusses how to design an information experience that not only meets the needs of our technology but that also better meets the needs of the humans who use it.

Scott Abel asks a panel of experts to help us understand the challenges involved in producing conversational content.

DeAnn Wright asks our panel of experts to share practical approaches for communicating the business value of technical communication to upper management.

Paul Perrotta leads a discussion on the need to connect technical documentation to customers in innovative ways.

Fawn Damitio leads a brief discussion about the issues impacting the ability for organizations to manage content experiences at scale. 

Vivian Aschwanden leads a quick discussion about the methods, techniques, and approaches involved in designing exceptional information experiences.

Paul Perrotta leads a discussion about how organizations are customizing and personalizing information experiences, providing the right content to the right person, at the right time, for the right purpose.

Odile Sullivan-Tarazi moderates a discussion with our expert presenters about the science behind the content decisions we make.

Tim Steele moderates a discussion about people, mindfulness, compassion, empathy, team building, collaboration, personal efficiency, time management, and productivity, 

Mark Walsh serves up fresh insights into writing for conversation, and learn how to design a voice and a visual that makes consumers feel understood, respected, and loved.

Rob Hanna takes you on a journey from document-based authoring, to topic-based authoring, to block-based authoring, all the way to fact-based authoring.

Information architect, Steve Stegelin, challenges us to think outside the screenshot for more engaging and meaningful visuals that can contribute to the conversation.

Vince Abbate takes a look at what it means to craft inclusive content that is accessible to the largest number of people possible.

Time management coach, Alexis Haselberger, shares tactics that successful people use to accomplish their personal goals and keep their business project timelines on track.

Strategic interventionist, Andrew Lawless, explores the science behind building high-performance technical documentation teams.

Dawn Stevens provides a toolkit to help you assess the risk of including — or not including — information in technical documentation. You leave with a custom assessment tool to help you determine the coverage needed for a given topic.

Meredith Volk shows us how one technical documentation team approaches the creation, management, and delivery of technical content in a continuous delivery environment.

Learn what a component content management system is, why you might need one, and what capabilities it can provide you in this quick video lesson, brought to you by easyDITA and The Content Wrangler.

Learn what structured content is, why it matters, and what capabilities it opens in this quick video lesson, brought to you by easyDITA and The Content Wrangler.

We need to think differently about how we manage and deliver our content to those who need it. In this quick video lesson, brought to you by easyDITA and The Content Wrangler, you learn why a single source of truth can help us expand our content capabilities.

Information development maven, Tina Kister, introduces the science of good design; what works, what doesn’t, and why; and how to communicate about design so you can get it right.

Matt Sullivan reviews three case studies that demonstrate how to drive down the time it takes to maintain the formatting of technical content to nearly zero using template-based design.

Jeremy Lowell explores new strategies that allow technical documentation teams to use external resources to tackle mundane tasks so they can focus on higher priority work

Val Swisher takes a look at the role that words play in our ability to understand others, and how we can better understand each other by being open to, acknowledging, and using different vocabularies.

Alex Masycheff will teach you how to create a chatbot that is both scalable and smart.

Joe Gelb explores the role of taxonomy in providing excellent personalized content delivery.

Val Swisher explores what it means to transform content and shares concrete steps you can take to begin preparing content for digital transformation.

Bobbie Wood explores how UX writers create a meaningful, essential product journey by speaking directly to users with well-chosen guidance and compassion at every step.

Claudette Hobbart shows us how a relentless focus on the customer has consistently increased the organic performance of Juniper Information Experience Team's documentation year over year.

Erica Haims leads a discussion about the impact of differences on the way we communicate and work with others.

Lindsay Jean Thomson teaches us to experience networking in a new way. You'll leave with tools to help you make connections in both professional and personal life.